Frequently Asked Questions

Q. Do all staff know American Sign Language?

A: All our staff members do not sign; however, we do have a number of deaf staff members and other staff who are fluent in ASL. In addition, we offer quarterly ASL classes to employees at CCEC, so our staff are trained in American Sign Language and understanding of deaf culture.

Q. What are the alternate methods of communication if an interpreter is not available?

A: Alternate methods consist of using a communication board and/or white board or Video Relay Service, a form of Telecommunications Relay Service that enables persons with hearing disabilities who use American Sign Language to communicate with voice telephone users through videophone and an interpreter.

Q. Does CCEC’s Medical Director sign or use an interpreter to communicate?

A: Our medical director does not sign but does receive assistance from an interpreter when communicating with residents.

Q. What accommodations does your community provide for deaf or hard of hearing residents?

A: Columbus Colony for Elderly Care employs a pool of sign language interpreters who are on site from 8 a.m. to 8 p.m. Monday through Friday and up to 4 hours on weekends to support hard of hearing and deaf or deaf/blind residents.

We also provide the following:

  • Communication board/white board;
  • Ethernet access for VP connection and installation for Video Relay Service
  • Use of public VP room
  • Call light system
  • Deaf Culture education for staff, residents and other healthcare providers who may interact with our residents

Q. Does CCEC offer remote interpreting via video?

A: This service may be arranged with adequate advance notice.

Q. What activities are provided to expand communications and interaction between deaf and hearing residents?

A: We are fortunate to have staff in our activities department who use sign language and deaf employees who help engage all residents in the community. We focus on activities that are highly visual to encourage participation and help with understanding.